Follow the steps below to make changes to your account address, e-mail or phone number.
In your online account settings:
- Log into your Virtual Branch Account. If you don’t have an account you can create one by clicking on the “Enroll” tab in the center of our Home page.
- Click the Self Serve tab and under Personal Options click on Personal Information.
- Make any changes and then click OK.
Fill out the Online Form:
If you need assistance, call us at 585-546-4279; M-F, 9:30AM – 3:30PM EST or the VB Helpdesk at 866-599-0478; M-F 7AM – 11PM EST and Sat. 8AM – 5PM EST