*** COVID-19 Response Information for Our Members *** - Closings and Lobby Changes
Online Banking

Member Benefits

We are here to serve YOU our MEMBERS, and have assembled the following products and information with you in mind. Take advantage of the "member only" opportunities offered by our trusted partners. We encourage you to explore the website. Your feedback is always welcome.


View Investment Rates

Tips on Managing your Checking Account

Welcome to our online Share / Savings Center! Be sure to check out our current investment returns.


Saving at your Credit Union is easier than at a bank. When you save in your share or savings account, you earn quarterly dividends. If you want money, you can withdraw it in person.  If that's not convenient, you can ask the Credit Union to send you a check (which is always mailed out that same day). You can also transfer money from one account to another by phone, or with CU Connect. Simple as that!


Your Credit Union checking share draft account works like most other checking accounts. However, there are some real advantages:

*Other fees may apply


An IRA is a must for a better retirement. Your credit Union IRA is an open-ended savings account (no term commitment). These accounts have several excellent features:

Early withdrawals are subject to IRS penalties.

Money Market Accounts

A Money Market Account is a great way to save money, with a low $2,500 opening deposit. You get a lot of pluses with your Credit Union:

Savings Certificates

Our Share Certificates come in all sizes:

Click here to see current rates

Rates are based on weekly changes in Treasury Bill auctions. History proves that your Credit Union has consistently paid higher Annual Percentage Yields over the last five years. There is a substantial penalty for early withdrawal from the principal of all certificates.

Address Change - Online

  • Follow the steps below to make changes to your account address, e-mail or phone number. #1. Log into your Virtual Branch Account. If you don't have an account you can create one by clicking on the "Enroll" tab in the center of our Home page. #2. Click the Self Serve tab and under Personal Options click on Personal Information. Make any changes and then click OK. If you need assistance, call us at 585-546-4279; M-F, 9:30AM - 3:30PM EST or the VB Helpdesk at 866-599-0478; M-F 6AM - 10PM CST and Sat. 7AM - 4PM CST

Address Change form - Downloadable

► Address Change Form

Notary Services

  • We have notary public on staff at our Goodman Street office, should you need notary service for your important documents. This service is provided to our members for free.

Debit / ATM Cards

MasterCard Debit Cards
To activate your debit card call 1-888-892-3806.
To dispute transactions on your debit card call 1-800-808-6402

Lost or Stolen Cards
Please report any lost or stolen cards immediately to be blocked.
Call 1-800-528-2273.
Then contact us to have a new card issued to you.

MasterCard Debit Cards are available if you have a share draft account. Use the debit card like an ATM card to access your funds at an ATM or use it like a credit card.

Just complete an application to get yours. Your pin number will arrive in a plain envelope first. Your card will arrive a few days later in a plain envelope. It only takes a week to 10 days from application.

ATM Cards
We offer ATM cards to access your savings account funds. Just complete an application. Upon approval your pin will be mailed to you in a plain envelope and the card will arrive a few days later in a plain envelope.

Debit Card Disputes
To dispute purchases on your account contact Vantiv Chargebacks @ 1-800-808-6402.
For all other disputes contact us directly at 585-546-4279.

Enterprise Car Sale



Rochester & Monroe County Employees FCU and Enterprise Car Sales have teamed up to offer a great car buying experience to members!!!

Haggle-free Buying

Trustage Insurance Options

$1000 of TruStage™ Accidental Death and Dismemberment Insurance Coverage Is Yours.

One of the nice benefits of credit union membership is a no-cost TruStage Accidental Death and Dismemberment (AD&D) insurance policy from CMFG Life Insurance Company. AD&D coverage pays you or your loved ones a cash benefit after an accident results in a covered injury or loss of life due to an accident.

You can get $1000 of coverage, paid for by your credit union, and provided by CMFG Life Insurance Company. You can also get up to an additional $300,000 AD&D coverage from CMFG Life at affordable rates.

Sign up for your no-cost or additional protection today.

TruStage™ AD&D Insurance is offered by TruStage Insurance Agency, LLC and underwritten by CMFG Life Insurance Company. The insurance offered is not a deposit and is not federally insured or guaranteed by your credit union.


TruStage™ Auto & Home Insurance Program

Exclusively for credit union members like you, the TruStage Auto & Home Insurance Program provides affordable top-quality protection. You could enjoy discounted rates combined with online convenience and 24/7 claims service.

Get your free quote today or call 1-855-483-2149.

TruStage™ Auto and Home Insurance program is offered by TruStage Insurance Agency, LLC and issued by leading insurance companies. Discounts are not available in all states and discounts vary by state. The insurance offered is not a deposit and is not federally insured. This coverage is not sold or guaranteed by your credit union.


TruStage: Insurance the credit union way.

Insurance protection is part of a solid financial plan. From getting a good rate on coverage for your car to making sure your life insurance is adequate, dependable insurance coverage ensures financial relief when you need it. And along the way, you'll take comfort in knowing you're protected.

TruStage insurance products and programs help members protect what matters most. Backed by nearly 80 years of working in partnership with credit unions and their members, you'll find products for life, car, AD&D, long-term care, home and more. TruStage offers straightforward information, real value and assurance. And it's only for credit union members like you.

To learn more, get quotes or just explore, visit trustage.com.

© CUNA Mutual Group, 2012 All Rights Reserved
TruStage™ is a marketing brand used to identify products offered through CMFG Life Insurance Company and programs offered through CMFG Life insurance agencies to credit union members.


TruStage™ Life Insurance Plans

Exclusively for credit union members, we offer TruStage Life Insurance Policies to help you protect the people who matter most in your life. Underwritten by CMFG Life Insurance Company, these plans are designed to fit your budget and provide excellent coverage.

Learn about this important coverage or call 1-855-612-7909 for more information.

TruStage™ Life Insurance is offered by TruStage Insurance Agency, LLC and issued by CMFG Life Insurance Company. The insurance offered is not a deposit and is not federally insured or guaranteed by your credit union.


THIRD PARTY SITE DISCLAIMER - By accessing the noted link you will be leaving the Rochester & Monroe County EFCU website and entering a website hosted by another party. Rochester & Monroe County EFCU has not approved this as a reliable partner site. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the Rochester & Monroe County EFCU website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Rochester & Monroe County EFCU. CLICK OK TO CONTINUE OR CANCEL TO ABORT

Continue Cancel